The main challenge was, as being external contractors, our limited understanding of the business model, booking process, and the check-in procedure. To provide a valuable solution for both the company and the users, a thorough grasp of the value proposition is essential. Therefore, our strategy to handle the challenge was to we will employ a lean UX model to consider the business aspect and user expectations, formulating hypotheses to steer the design process.

The goal of lean UX is to present your work early and consistently to the team and customers, gathering their insights to inform the next design iteration. The Lean UX canvas will aid us in simplifying the business aspect, identifying issues and potential solutions, and establishing hypotheses. These hypotheses will serve as the knowledge base guiding us throughout the design process.

At this point and before started paper-prototyping we missed a structured diagram to understand how many steps/features can we include in each step of the check-in process. To help us we've created the following diagram to identify the features and the call to actions in the process.